FREE SHIPPING IN THE USA & CANADA OVER $57

*ALL SHIP TIMES ARE ESTIMATES. PLEASE NOTE DURING PEAK AND SALE TIMES ORDERS MAY BE DELAYED

TRACKING YOUR ORDER

If you have created a login with us, you may track your order directly in your account by logging in here and visiting the order status page.

Once your payment is approved, you will receive an email when your order has been processed (may take up to 48 hours). You will also receive a second email once your order has shipped, which will include your tracking number and a link to check the journey of your Hairtamin goods.

Important note: If there is a problem with your tracking number or package delivery, please contact the courier directly before contacting us. Please allow 24 – 72 hours for the tracking information to show.

ORDER CANCELLATIONS

Order cancellation requests will be considered but are not guaranteed. Orders are shipped as quickly as possible and cannot be canceled once dispatched. Your order will begin processing once

you receive your order confirmation by email. At this point, your order cannot be changed or canceled. Once you have received your items, you may send them back for a refund. Shipping fees are nonrefundable for returns or invalid address information.

RUSH HANDLING

Rush Handling is an additional service to provide a quicker turn-around time for fulfillment. This will ensure your order is processed within the 24-hour window, but it is NOT an alternative to expedited shipping. If you wish to overnight your package or purchase expedited shipping, you will need to select the shipping speed at the checkout. Please note orders are not fulfilled on the weekends or national holidays when offices are closed, and they must reach the mail cut-off time frame (10 AM PST).